1. General

This is a legally binding contract between the Property Owners, Sarah Pattison and Stuart Oetzmann and the Holidaymaker. The Property Owner is also referred to as “we” and “us”.

The Holidaymaker is the person who signs the booking form, signs this form, or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The Holidaymaker is also referred to as “you”.

The Property referred to being: Fox Cottage, Rectory Road, Wortham Suffolk, IP22 1SS.

2. Bookings

Payment is divided into two amounts and should be made as follows:

i)​A non-refundable booking deposit depending upon the total cost of the rental and as communicated to you by us

ii)​The final balance of the remainder of the full amount is due ten weeks before your arrival date.

The Holidaymaker may make a provisional booking by phone or email; provided the date of the rental is more than ten weeks from the date of the rental and, once the dates have been agreed, these dates will be held for a maximum of seven days.

The booking deposit must be received within seven days of the phone or email confirmation; otherwise, the Property will be released on the calendar.

If the final balance is not received by the due date, the deposit will be forfeited and the Property may be re-let. 

Failure to pay the booking deposit or final balance in full by the due dates will constitute a cancellation of the holiday by the Holidaymaker. 

Please be sure to note the due dates of these payments, since reminders are not routinely issued.

Bookings made less than ten weeks prior to the arrival date must be paid in full at the time of booking.

Accommodation Cost

Deposit Payments

£0 to £199 £70
£200 to £299 £110
£300 to £399 £140
£400 to £499 £170
£500 to £749 £250
£750 to £999 £290
£1000 to £1499 £390
£1500 and above £490

3.0 Cancellation

If you change or cancel your booking

3.1 Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We cannot guarantee that the we will be able to meet your request. Changes can only be accepted in accordance with our terms and conditions. You may be asked to pay any costs incurred by us in facilitating this change for you, which will be charged at the current brochure, website or Facebook page price, which may be different from the price in the brochure or website from which you booked your chosen arrangements. We may treat changes to your dates or property as a cancellation of the original booking and so you will have to pay cancellation charges.

3.2 Full cancellations

If you have to, or want to, cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice in writing by email or through the post to cancel is the date on which we will cancel your booking. Depending on your reason for cancellation, you may receive a refund of all money you have paid to us for your booking. We will also charge a cancellation administration fee of £50 for each week or part of a week per booking.

The conditions for getting a refund referred to above only apply if the cancellation applies to all members of your party. All prices are for the whole property and not on a per person basis.

Under your contract with us, to qualify for a refund you must have one of the following reasons and you may be asked to send evidence:

  • Illness or pregnancy (we will need to see medical evidence that you or a member of the party is unfit to travel). We will not cover pregnancy if the relevant person was pregnant before the booking was made. And we will not make a refund if the birth is due within 14 weeks of the arrival date home
  • Death.
  • Redundancy (as long as the employment has been continuous with the same employer for at least two years).
  • Jury or witness service (in a court of law).
  • Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother or fiancé or fiancée).
  • Your home is damaged and cannot be lived in because of fire, storm, flood, subsidence or malicious damage.
  • The police have asked you to stay at home, following a burglary at your home or place of business, during the period of your holiday or within the seven days before this.
  • You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police (unless you can recover the cost of the lost booking from another source) or
  • You are placed in quarantine.

Please note that all of the above reasons must have arisen after you made your booking and must not have been within your knowledge at the time of your booking. This particularly applies to pre-existing illness.

We will ask you to fill in a booking cancellation form which may need signing by a medical practitioner or employer. In this case we may also need you to give us more information/evidence from other people (we will tell you at the time).

The following reasons for cancellation do not qualify for a refund as set out above:

  • suicide or attempted suicide;
  • deliberate self-injury;
  • the effect of alcohol or drugs;
  • or any other reason which is not specifically referred to above.

If the reason for cancellation does not fall within one of those given above, for example, you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on, you will have to pay a cancellation charge based on the number of days before the arrival date at the property that we receive notice, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total booking cost, including any booking fee and the premiums for any insurance (if you have bought this) by the time of your cancellation, you may have to make a further payment to cover the cancellation charge.

For the purpose of the table below, total cost means the total cost of the accommodation booking, including any extra items. You will still have to pay any insurance premiums, booking fees, credit-card charges and administration fees for making any changes. If you have already paid insurance premiums, booking fees, credit-card charges and administration fees, we will not refund these if you cancel.

If you have already paid insurance premiums, booking fees, credit-card charges and administration fees, we will not refund these if you cancel.

Cancellation charges

Number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled) Cancellation charge (plus all booking fees, any insurance premiums or administration fees you owe)
More than 70 days Full deposit (including any balance of the deposit due)
43 to 70 days

50% of the total cost or full deposit (including any balance of deposit due), whichever is greater.
29 to 42 days 75% of total cost
8 to 28 days 90% of total cost
7 days or less 100% of Total cost

If you live outside the UK and have booked through a local agent, the term ‘total cost’ in the above cancellation charges table means the amount paid by your local agent to us after taking off any booking fees, insurance premiums and any administration charge paid to us for making any change. To avoid any doubt, total cost does not include any charges made by your local agent or anyone else for booking fees, flights other travel services or any other amounts not paid to us. Other service providers may charge higher cancellation charges.

3.3 Cutting short your stay (UK only)
You can also get a refund as set out above if you show that your stay in the UK is cut short for any of the reasons set out in b above. In this case, we will refund the appropriate percentage of the cost of your stay. This only applies if everyone from your party leaves the property. If your stay is cut short for medical reasons affecting any person in your party, you will need to produce a certificate from a local doctor, confirming that they needed to return home.

3.4 Part cancellations
If only one person in your party needs to cancel, this will not affect the total cost of your booking unless you cancel any travel arrangements or extra services with us which are charged on a ‘per person’ basis. In these instances, we may provide a refund of any per person charges remaining after taking off any applicable cancellation charges. If you need to cancel all or part of your trip, you must return all travel tickets or vouchers (for example, for ferries).

3.1. Cancellation by the Holidaymaker

The booking deposit is non-refundable. If a cancellation is received before the final balance is due, then you will not be liable for the final balance payment; and, if the Property is re-let, the booking deposit will be returned.

If cancellation takes place after all monies have been received by the Property Owner, then no refund will be made unless the Property is re-let, in which case 100% of the amount paid over the deposit will be returned.

Cancellation of the booking by the Holidaymaker should be made in writing and addressed to:

Sarah Pattison, White House, Rectory Road, Wortham, Suffolk, IP22 1SS.

Once booked, the Holidaymaker is liable for the complete Property rental costs. As such, it is strongly recommended that the Holidaymaker take out appropriate insurance to cover costs incurred by unexpected holiday cancellation.

3.2 Cancellation by the Property Owner

We will endeavour to make sure the Property is available for the dates contracted. In the unlikely event the Property becomes unavailable and we have to cancel the booking, then we will endeavour to find the Holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the Holidaymaker shall be entitled to a full refund. The Property Owner shall only be liable to return the monies received (including the deposit). No further financial claims, compensation or consequential losses will be considered.

4. Availability

The booking is made on the understanding that the Property will be placed at the Holidaymaker’s disposal on the dates agreed. Should this not be possible through fire, theft or circumstances beyond the Property Owner’s control, the full amount paid by the Holidaymaker will be refunded. However, note that no alternative accommodation will be provided; and the Holidaymaker will not have any claim against the Property Owner for compensation, loss or expenses.

5. Private Holiday Occupation 

This Agreement shall not confer on the Property Owner any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy. 

The Holidaymaker shall not allow any person or persons to sleep in or otherwise occupy the Property except as specified on the booking form. If this is observed, the Property Owner reserves the right to refuse admittance or require that the Holidaymaker vacate the Property. In this eventuality, no refund of monies is due. 

The Property is booked strictly on the basis that it is used for private holiday accommodation only. There is no right to remain on the Property after expiration of the rental period.

6. Nuisance, Annoyance and Unreasonable Behaviour

The Holidaymaker shall not do, or allow to be done, anything which may become a nuisance or annoyance to the occupiers of the neighbouring properties. If this is observed, the Property Owner reserves the right to refuse admittance or require that the Holidaymaker vacate the Property. In this eventuality, no refund of monies is due.

The Property Owner reserves the right to ask the Holidaymaker and their party to leave the Property should the behaviour of the Holidaymaker and/or their party be considered by the Property Owner to be unreasonable. In this eventuality, no refund of monies is due.

7. Number of Guests

The maximum number of people entitled to stay at this Property is seven, including infants; and only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the Property, then this will be considered a breach of contract and the Holidaymaker and his/her party will be asked to leave immediately. In this eventuality, no refund of monies is due.

Sub-letting or assignation of the let is prohibited.

8. Pets

Well behaved dogs are welcome. They are restricted to the kitchen area of the property. Please bring your own bedding for them. If the number is more than two, please confirm this with the Property Owner.

9. Smoking

Smoking is strictly prohibited. If smoking is observed on the premises, including outside in the garden, then a breach of contract will be deemed to have taken place and the Holidaymaker and his/her party will be asked to leave immediately. In this eventuality, no refund of monies is due.

Vaping of e-cigarettes is also not permitted on the premises. 

10. Arrival and Departure Time

Every effort will be made to have the Property available from 4.00pm on the day of arrival.

Information about keys and how to collect them will be provided once full payment has been received.

The Property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made.

11. Liability

The Property Owner takes no responsibility for the personal possessions of the Holidaymaker or the Holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the Holidaymaker.

12. Safety

The Property Owner takes safety seriously and takes all reasonable steps to ensure that the Property is safe; however, your stay at the Property is entirely at your own risk. The Property Owner can take no responsibility whatsoever for any accident, injury or loss, howsoever caused, during your stay.

Children must be supervised at all times.

13. Repairs

The Holidaymaker shall permit the Property Owner to enter the Property at any reasonable time of day to inspect the condition of the decorations for the purpose of carrying out repairs that may be required.

14. Breakages

The Holidaymaker undertakes to keep the Property and all furniture, fittings and fixtures in the same state of repair and condition as at the start of the holiday. The Property Owner must be informed of any damage or breakage prior to departure. The Property Owner retains the right to make an additional charge for damage and breakages.

Where an outside contractor is required to repair damage, a charge will be made and charges will be passed onto the Holidaymaker directly. Should the damage result in a subsequent booking(s) being cancelled, the Holidaymaker will be held liable for all consequential losses to the Property Owner.

However, it should be noted that minor breakages and reasonable wear and tear will not be charged for.

15. Service

Every endeavour is made to ensure that your stay at the Property is memorable, for all the right reasons. If you should encounter any problems during your stay, or if you are dissatisfied with the service you receive, you should refer to the Property Owner immediately. The Property Owner will take all reasonable steps to correct any problems arising. 

The Property Owner will not consider claims for problems notified to them after the hire period has ended. 

16. Complaints Procedure

If the Holidaymaker is not fully satisfied with the accommodation offered, they must immediately contact the Property Owner and every reasonable effort will be made to resolve the problem.

The Property Owner will not consider claims for problems notified to them after the hire period has ended.

17. Amenities

The use of the Property includes gas, electricity, water, heating, bed linen, towels, cleaning products, bathroom toiletries, and use of TV and Wi-Fi. 

White towels are to stay at the Property. 

If required, the Holidaymaker must provide their own beach towels.

18. Parking

With prior agreement with the Property Owner, the Holidaymaker may be permitted to park one vehicle on the gravel driveway, opposite Fox Cottage and one vehicle in the car park at the rear of the property.

The Holidaymaker must ensure unobstructed access on this gravel driveway, most notably for vehicles requiring access to the car park to the rear of the property that serves both Fox Cottage and White House.

19. Cleaning

The Property and any equipment used, including utensils, must be left as found at the end of the hire period. A vacuum cleaner, mop and cleaning products are provided.

The Property Owner retains the right to make an additional charge for cleaning if the property is not left as found.

The Holidaymaker must take responsibility to ensure that all cleaning products are kept out of the reach of children.

20. Left Items

The Holidaymaker will be notified of any of the Holidaymaker’s possessions that have been left at the Property after it has been vacated. The Holidaymaker must meet the cost of any items to be returned to them. 

21. Security

The Holidaymaker is responsible for the security of the Property for the duration of the booking period. 

Upon departure, the Property must be fully secure. All windows, the door to the garden, and the front door must be closed and securely locked. 

On the day of departure, all keys must be returned, in person, to the Property Owner.

22. Variation to Description

Whilst every care is taken to provide a true and accurate description of the Property on the website, literature and advertising, over time, changes may be necessary. The Property Owner reserves the right to make changes without notice. The Holidaymaker accepts that no refunds are available for such discrepancies.

Latest update: 06.09.19